Shipping Policy – Effective December 31, 2024

At TOPHATO, we are committed to providing a seamless shipping experience for our customers. This Shipping Policy outlines the terms and conditions regarding the shipping of your orders. By placing an order with us, you agree to the following terms:

1. Shipping Methods and Rates

We offer a variety of shipping methods to suit your needs. Shipping rates are calculated at checkout based on the shipping method chosen and the delivery address.

  • Standard Shipping: Typically takes 5-7 business days for delivery within the United States.
  • Expedited Shipping: Typically takes 2-3 business days for delivery within the United States.
  • International Shipping: Available to select countries. Shipping times vary depending on the destination.

Shipping rates for all methods will be displayed during checkout before you complete your purchase.

2. Order Processing Time

Orders are typically processed within 1-2 business days from the time your order is placed. Orders are only processed and shipped on business days (Monday through Friday, excluding holidays).

Please note that orders placed during peak seasons (e.g., holidays) may experience longer processing times. Once your order is shipped, you will receive a confirmation email with tracking information.

3. Shipping Times

  • Domestic Shipping: The delivery time will depend on the shipping method chosen during checkout. Most domestic orders are delivered within 5-7 business days via standard shipping or 2-3 business days with expedited shipping.

  • International Shipping: International shipping times vary based on the destination country, customs processing, and shipping carrier. You will receive an estimated delivery time at checkout, but please note that customs delays are possible.

4. Shipping Costs

Shipping costs are calculated at checkout based on the following factors:

  • The shipping method chosen (standard, expedited, etc.)
  • The delivery destination
  • The size and weight of your order

If you are eligible for free shipping promotions, this will be reflected during checkout.

5. Shipping Restrictions

  • Shipping to PO Boxes: We are able to ship to PO Boxes using USPS for domestic orders.
  • International Shipping: We currently offer international shipping to select countries. Please check at checkout to confirm if your location is eligible for delivery. Any customs duties, taxes, or additional fees incurred during international shipping are the responsibility of the customer.

6. Tracking Your Order

Once your order has been shipped, you will receive an email with tracking information. You can use this tracking number to monitor your order’s status and estimated delivery time.

If you have not received tracking information or your order is delayed, please contact our customer service team at [email protected] or call (715) 582-4080 for assistance.

7. Delivery Issues

TOPHATO is not responsible for delays caused by the carrier, weather conditions, or customs processing (for international shipments). However, we strive to work with our shipping partners to resolve any delivery issues.

If your order is damaged during shipping or if the wrong item is delivered, please contact our customer service team immediately for assistance. We will work with you to resolve the issue.

8. Lost or Stolen Packages

Once your order has been shipped and tracking information is provided, the carrier becomes responsible for the delivery of your package. TOPHATO is not responsible for packages that are lost or stolen after they have been delivered. Please ensure your shipping address is secure and accurate when placing your order.

If your package is lost or stolen, please contact the carrier directly using the tracking information provided. If necessary, we can assist with filing a claim, but the final responsibility lies with the carrier.

9. Return Shipping Costs

If you wish to return an item, please refer to our Refund and Return Policy. Return shipping costs are generally the responsibility of the customer, except in cases where the item was damaged or defective upon arrival.

10. Changes to Shipping Policy

We reserve the right to modify or update this Shipping Policy at any time. Any changes will be posted on this page with an updated effective date. We encourage you to review this policy regularly to stay informed about shipping terms.

11. Contact Us

If you have any questions or concerns regarding our shipping policy, please contact us:

Effective Date: This Shipping Policy is effective as of December 31, 2024.

Thank you for shopping with TOPHATO! We appreciate your business and are committed to delivering your order promptly and securely.