Sales Policy – Effective December 31, 2024

At TOPHATO, we aim to provide a seamless shopping experience for our customers. Our Sales Policy outlines the terms and conditions that apply to all transactions on our website. By making a purchase from TOPHATO, you agree to the following terms:

1. Product Availability

All products listed on our website are subject to availability. While we strive to keep our website up to date, there may be instances where products become out of stock or are discontinued. In such cases, we will notify you as soon as possible, and you will have the option to:

  • Wait for the product to be restocked
  • Choose a similar item as a replacement
  • Receive a full refund if the item is no longer available

2. Pricing

  • Prices: All prices are listed in U.S. dollars and are subject to change without notice. We make every effort to ensure that our prices are accurate at the time of listing, but errors may occur. If an error is found in the pricing of your order, we will notify you promptly and offer you the option to proceed with the corrected price or cancel the order.

  • Discounts and Promotions: Any discounts or promotions offered by TOPHATO are applied at the time of purchase and cannot be combined with other offers unless stated otherwise. These promotions are valid for a limited time and may change or end without prior notice.

3. Order Processing

  • Order Confirmation: Once you complete a purchase, you will receive an order confirmation email. This email confirms that we have received your order, but it does not guarantee product availability or that your payment has been processed.

  • Payment Authorization: Your payment will be processed at the time of purchase. If we are unable to authorize payment or encounter any issues with your payment method, we will notify you immediately.

  • Order Cancellation: We reserve the right to cancel any order at our discretion, including orders that are flagged for suspicious activity or orders where pricing errors have occurred. If your order is canceled, you will be refunded in full.

4. Shipping and Delivery

  • Shipping Fees: Shipping fees are calculated based on the delivery address and shipping method selected during checkout. You will be provided with an estimated delivery time and cost before completing your order.

  • Delivery Time: Estimated delivery times vary based on your location and the shipping method chosen. Please note that delivery times are estimates and may be subject to delays beyond our control (e.g., weather, carrier issues, etc.).

  • International Shipping: We offer international shipping to select countries. International customers are responsible for any customs duties, taxes, or import fees that may be applicable.

5. Payment Methods

We accept a variety of payment methods, including:

  • Credit and debit cards (Visa, MasterCard, American Express, etc.)
  • PayPal
  • Other payment options available at checkout

By placing an order, you agree to provide accurate and complete payment information. If we are unable to process your payment, your order will not be fulfilled.

6. Taxes

Sales tax will be applied to orders shipped within states where TOPHATO is required to collect tax. The applicable sales tax rate will be displayed during checkout. International customers may be subject to additional taxes, duties, and fees based on the destination country.

7. Customer Responsibilities

  • Account Information: It is your responsibility to provide accurate, complete, and current information during the checkout process. TOPHATO is not responsible for any issues arising from incorrect or incomplete information provided by the customer.

  • Shipping Address: Please ensure your shipping address is correct before submitting your order. We are not responsible for orders delivered to incorrect addresses due to errors made by the customer.

8. Returns and Refunds

If you are not satisfied with your purchase, we offer a 30-day return policy on most items. Please refer to our Refund and Return Policy for full details on how to return an item and request a refund.

9. Warranty and Support

Most products we sell come with a manufacturer’s warranty. For information on the warranty for a specific product, please refer to the product page or contact us directly. Our customer support team is available to assist with any product-related issues.

10. Changes to Sales Policy

TOPHATO reserves the right to modify or update this Sales Policy at any time. Changes will be posted on this page with an updated effective date. We encourage you to review this policy periodically to stay informed about any updates.

11. Contact Us

If you have any questions regarding our sales policy, please contact our customer service team:

  • Email: info@tophato.net
  • Phone: (715) 582-4080
  • Address: 701 Willow St, Peshtigo, Wisconsin

Effective Date: This Sales Policy is effective as of December 31, 2024.

Thank you for shopping with TOPHATO. We are committed to providing you with excellent service and high-quality products!