Refund and Returns Policy – Effective December 31, 2024

At TOPHATO, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we offer a clear and simple return and refund process. Please review our policy below for more information.

1. Return Eligibility

To be eligible for a return, the following conditions must be met:

  • The item must be returned within 30 days from the date of delivery.
  • The item must be unused, in its original condition, and in the original packaging.
  • Proof of purchase or order confirmation is required.

Certain products may not be eligible for return, including but not limited to:

  • Personalized or custom-made items
  • Opened software, media, or digital downloads
  • Clearance or sale items (unless defective)

If you have any doubts about your product’s eligibility for return, please contact our customer service team at info@tophato.net.

2. How to Initiate a Return

To initiate a return, please follow these steps:

  1. Contact Us: Email info@tophato.net or call (715) 582-4080 with your order number and the reason for the return.
  2. Return Authorization: Our customer service team will provide you with a return authorization and shipping instructions.
  3. Package the Item: Carefully pack the item in its original packaging, ensuring it is protected from damage during return shipping.
  4. Ship the Item Back: Send the item back to the provided return address. You will be responsible for return shipping costs unless the item is defective or the return is due to an error on our part.

3. Refund Process

Once we receive and inspect your returned item, we will notify you via email of the status of your refund. If the return is approved:

  • Refund Method: The refund will be issued to the original payment method used during the purchase.
  • Processing Time: Refunds may take 5-10 business days to appear on your account, depending on your bank or payment provider.

Please note that shipping costs are non-refundable, and any duties, taxes, or other fees incurred during the return process are the responsibility of the customer.

4. Defective or Damaged Items

If your item arrives damaged or defective, please contact us immediately at info@tophato.net with your order number and photos of the damage. We will assist you in either sending a replacement or issuing a full refund, including return shipping costs.

5. Exchanges

We currently do not offer direct exchanges. If you wish to exchange an item, please return the original item following the steps outlined above and place a new order for the desired product.

6. Non-Returnable Items

The following items are non-returnable:

  • Opened software, media, or digital downloads
  • Personalized or custom-made products
  • Items marked as final sale

7. Changes to This Policy

We reserve the right to update or modify this Refund and Return Policy at any time. Any changes will be posted on this page with an updated effective date. Please review this policy periodically to stay informed of any updates.

8. Contact Us

If you have any questions about our refund and return policy or need assistance with a return, please contact us:

  • Email: info@tophato.net
  • Phone: (715) 582-4080
  • Address: 701 Willow St, Peshtigo, Wisconsin

Effective Date: This Refund and Return Policy is effective as of December 31, 2024.

Thank you for choosing TOPHATO. We are committed to ensuring your satisfaction with every purchase!